“Trade & Delivery General Trading LLC” maintains the www.flowershopdubai.ae Website ("Site").

United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law. Visa and Master Card and UAE dirhams will be accepted for payment. We will not trade with or provide any services to OFAC and sanctioned countries. Customer using the website who are Minor / under the age of 18 shall not register as a User of the website and shall not transact on or use the website. Cardholder must retain a copy of transaction records and Trade & Delivery General Trading LLC policies and rules. User is responsible for maintaining the confidentiality of his account.

Delivery of the order  

Delivery of all purchased items is Free and can be provided in the UAE only. Due to the fact that we have our own delivery vans in UAE the lead times are minimal and range from 2-3 hours. When filling out the order form, be careful. Specify the exact and detailed delivery address (building, apartment number, receiver name, area, etc.). We will do everything possible so that the purchased items are delivered to the recipient at the desired time. But if the delivery turned out to be impossible due to the delivery address data erroneously provided to us in the order, claims for the order execution time are not accepted. In this case, we will contact you to clarify the data and then deliver the order. You may need to pay extra for re-delivery.

Payment order Orders are executed after 100% prepayment. We trust our customers, therefore, a sufficient basis for the execution of the order can be considered once the online payment is received by our company. Once the payment is done via our online Payment GateWay you will receive the payment confirmation by email immediately.

Refund Policy

If the recipient does not like the any purchased items on our store and you inform us about it within 24 hours from the delivery time, we will replace it for Free.

Cancellation Policy  

If you wish to cancel your order you need to inform us about it minimum before three hours of time delivery. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Replacement of the flowers In some cases, we reserve the right to equivalently replace floral and packaging materials with the condition of preserving the general appearance and cost of the flower composition. Some flowers are seasonal and may not be available at this time. The type of flowers will take precedence their color (that is, we will replace, for example, white roses with red roses, and not with white lilies).

Privacy Policy All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Trade & Delivery General Trading LLC will not pass any debit/credit card details to third parties. Trade & Delivery General Trading LLC takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.flowershopdubai.ae cannot guarantee the security of any information that is disclosed online. The Trade & Delivery General Trading LLC is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.